01Your agreement with us
These Terms of Service (“Terms”) govern your use of Sofia, getsofia.io, and related services (the “Service”) operated by FINdustries, LLC (“we,” “us”). By accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
You must be at least 18 and able to enter a binding agreement. If you use Sofia for an organization, you represent that you have authority to bind it. A separate signed agreement with us controls to the extent it conflicts with these Terms.
02The Sofia service
Sofia provides AI-assisted conversations, information retrieval, and task automation, including through services you connect. Features, integrations, and availability may change. Some capabilities depend on third-party services, account permissions, or configuration by your organization.
03Accounts and permissions
Provide accurate account information, protect your credentials, and use only accounts and data you are authorized to access. You are responsible for activity you authorize through your account and for configuring appropriate permissions. Notify us promptly of suspected unauthorized use. Your organization may manage access, monitor activity, or retain workspace records according to its policies.
04Connected services and external actions
You authorize Sofia to access connected services and process their information within the permissions you or your administrator grant, to carry out your instructions and enabled workflows. Depending on the integration and granted permissions, actions may include reading, creating, updating, sending, sharing, or deleting content.
Review instructions, recipients, permissions, and the effects of automations before authorizing them. Some actions cannot be undone. You are responsible for obtaining necessary rights and consents for connected data and for complying with the external provider’s terms. You can disconnect services or revoke permissions, although that does not reverse completed actions or delete all previously retained content.
Google, Microsoft, and other connected services are operated independently. Their inclusion does not imply sponsorship or endorsement, and we do not control their availability or policies.
05AI output and your review
AI output can be inaccurate, incomplete, outdated, or unsuitable for your intended use. Review and verify outputs and proposed actions before relying on them, especially where errors could affect people, finances, legal rights, or safety. Sofia does not provide professional legal, medical, financial, or other regulated advice, and does not replace qualified professional judgment.
Outputs may not be unique. The Service does not guarantee that generated material is accurate or free of third-party rights.
06Your content and our technology
You retain your rights in the information, files, and other content you provide or connect. You grant us permission to access, host, process, transmit, and display that content only as needed to operate and secure the Service, carry out your instructions, provide support, and comply with law, consistent with our Privacy Policy and applicable provider restrictions. This permission does not authorize general-purpose AI model training on Google or Microsoft connected-service data.
As between you and FINdustries, and to the extent permitted by law, you may use outputs generated for you; we assign to you any rights we may have in those outputs, excluding our pre-existing technology and third-party material. You remain responsible for your use of content and outputs.
FINdustries and its licensors retain their rights in Sofia’s software, branding, and underlying technology. Subject to these Terms, we grant you a limited, non-exclusive right to use the Service while your access remains authorized.
07Acceptable use
Do not use Sofia to violate law or others’ rights; access data without permission; distribute malware, spam, or deceptive content; harass or exploit others; bypass security, permissions, or usage restrictions; extract credentials; or disrupt the Service. Do not use the Service for unlawful discrimination or decisions that require safeguards you have not implemented. You may not resell access without our agreement.
08Privacy and retention
Our Privacy Policy explains our collection, processing, sharing, retention, and deletion practices. Retention varies by record type and workspace settings; conversation cleanup does not necessarily remove saved context or other workspace records. You should keep independent copies of information you need; Sofia is not a guaranteed archival service.
09Fees
If you purchase a paid plan, the fees, billing period, renewal terms, and cancellation conditions presented at purchase or in your order apply. You are responsible for agreed charges and applicable taxes. Any non-waivable statutory cancellation or refund rights remain in effect.
10Suspension and termination
You may stop using Sofia at any time and request account closure at support@findustries.co. We may suspend or terminate access for material violations, security risks, legal requirements, nonpayment, or discontinuation of the Service. Where practicable and legally permitted, we will provide notice and an opportunity to address the issue.
Termination ends your permission to use the Service but does not erase outstanding payment obligations or provisions that by their nature survive. Data is handled under our Privacy Policy. Revoking a connection does not undo previously completed external actions.
11Disclaimers
To the maximum extent permitted by law, the Service is provided “as is” and “as available,” without warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted or error-free operation. We do not guarantee the accuracy of AI output or the availability of third-party services. Nothing in these Terms excludes a warranty or right that cannot lawfully be excluded.
12Limits of liability
To the maximum extent permitted by law, FINdustries and its licensors are not liable for indirect, incidental, special, consequential, or punitive damages, or lost profits, revenues, goodwill, or data arising from use of the Service. Our aggregate liability arising out of or relating to the Service is limited to the greater of US $100 or the amount you paid us for the Service during the 12 months before the event giving rise to the claim.
These limits do not apply to liability that cannot be limited by law, including applicable liability for fraud or willful misconduct. Mandatory consumer protections remain unaffected.
13Questions and disputes
Please contact support@findustries.co first so we can try to resolve a concern informally. These Terms do not require mandatory arbitration or waive any non-waivable rights or remedies under applicable law.
14Changes and general terms
We may update these Terms. We will post the updated version and provide notice of material changes as required by law. Continued use after revised Terms take effect constitutes acceptance, except where law requires additional consent.
If a provision is unenforceable, the remaining provisions remain effective. Failure to enforce a provision is not a waiver. These Terms, together with applicable orders or signed agreements, describe the agreement governing the Service.
Questions about these Terms: FINdustries, LLC, support@findustries.co.